Q. Do you carry ex-stocks or have stocks on hand? - Wholesale Order

We are a flexible packaging manufacturer with over thousands of designs in multi-colors and multi-sizes readily stocked in our New York and Global warehouse.

Q. What is the delivery lead time? - Wholesale Order

QQ STUDIO DELIVERY SCHEDULE

>READY STOCK ORDER
Standard Shipping: 15-17 business days
Express Shipping: 7-10 business days

>CUSTOM PRINT ORDER
Standard Shipping >500pcs: 18-20 business days
EXPRESS shipping: 10-15 business days

>CUSTOM MADE ORDER
Standard Shipping: 30-35 business days
EXPRESS shipping: 18-22 business days

Surcharge For EXPRESS Shipping:
For Sizes Below 10x15cm: SGD$45/500pcs
For Sizes Below 16x24cm: SGD$65/500pcs
For Sizes Below 30x40cm: SGD$80/500pcs

(Note: Business days refers to 5 working days in a week excluding weekends. Peak festive seasons/ Port congestion periods to expect delay from 3-5 business days)

Q. What is the minimum order quantity (MOQ) we can place order for? - Wholesale Order

Minimum Order Quantity:

Ready stock pouches - 100 to 200pcs

Custom printed pouch – 500pcs

Custom made pouch – 2000pcs

Q. How do I submit a Request for Quote? - Wholesale Order

All prices listed online www.qqstudio.sg for 500pcs to 1000pcs. For order size more than 5000pcs, please submit your request for quote by email to sales@qqstudio.sg.

Q. What is the payment methods accepted? - Payment & Terms

Methods of payment accepted

Paypal/Stripe

Internet banking and ATM transfers

PAYNOW (Fast Payment to Unique Entity Number 201903673N)

Credit/debit card including Visa & Mastercard

Q. What are your Payment Terms? - Payment & Terms

1)  Ready stock orders – All online orders are processed within 12 hours upon full payment received.
2) Customisation Orders below $1000 - Full payment made with order confirmation before project commencement and delivery.
3) Customisation Orders above $1000 - 50% deposit is required as order confirmation before project commencement and balance payment of 50% payable when project completed before delivery.

Q. What is the Return & Exchange policy? - Exchange & Returns

Due to the nature of our products, and hygiene purpose, we can only accept returns for exchange if:

A wrong item was delivered

Received an item delivered that has manufacturing defects.

No returns will be accepted for items damaged from shipping.

Q. What to do if I receive a wrong or defective product? - Exchange & Returns

If you have received a damaged or wrong product, please file a claim by emailing us at projects@qqstudio.sg with the following information:

Order date

Images of the front and back of the product packaging

Product’s SKU label

Reason for Exchange or Refund

Q. How to make request for Exchange? - Exchange & Returns

Please submit your request within 3 days upon receipt of your order, for return or exchange of order number via email to projects@qqstudio.sg, stating the reasons of your request. Upon request approval, we will arrange for our delivery service provider to pick up the order from you.

Your order should be returned in new, unused, undamaged condition. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. It will take 1 to 2 working days for us to send out your order once again. You will receive an email to notify you of your new tracking number for the order. In the case that the item is no longer in stock, store credit or refund will be issued instead.

Q. If I changed my mind about my order, can I return for refund? - Exchange & Returns

Your satisfaction is our priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. The refund value will be dependent on the condition of the returned products:

New

Unused

Undamaged

Purchase made within the same month of return

Non-refundable category include products that are:

Used and damaged

Opened packages

On sale/promotion

Discontinued models

Sample packs

Custom printed orders

Fees that are also no refundable includes return shipping costs, customs fees and customisation costs.

Q. How long is the delivery lead time? - Shipping & Delivery

QQ STUDIO DELIVERY SCHEDULE

>READY STOCK ORDER
Standard Shipping: 15-17 business days
Express Shipping: 7-10 business days

>CUSTOM PRINT ORDER
Standard Shipping >500pcs: 18-20 business days
Express Shipping: 10-15 business days

>CUSTOM MADE ORDER
Standard Shipping: 30-35 business days
EXPRESS shipping: 18-22 business days

Surcharge For EXPRESS Shipping:
For Sizes Below 10x15cm: SGD$45/500pcs
For Sizes Below 16x24cm: SGD$65/500pcs
For Sizes Below 30x40cm: SGD$80/500pcs

Note: Business days refers to 5 working days in a week excluding weekends. Peak festive seasons/ Port congestion periods to expect delay from 3-5 business days

Q. Why Choose Shopify?

Shopify provides You with a variety of tools to help You set up and run Your business. Depending on the plan that You choose, You can find everything You need to showcase Your products online, to process payments, and to make Your store work for You

Q. Is there a faster Express delivery option? - Shipping & Delivery

Yes, express shipping rates are calculated based on destination, quantity, size and weight of items in order. Typically you may save up to 3-5 business days of total delivery time.

Q. Why Choose Shopify?

Shopify provides You with a variety of tools to help You set up and run Your business. Depending on the plan that You choose, You can find everything You need to showcase Your products online, to process payments, and to make Your store work for You

Q. How can I change the shipping / delivery address? - Shipping & Delivery

Just send in your order number with correct shipping address to projects@qqstudio.sg within 12 hours for our order processing team to update your information right away.

Q. Where is my order shipped from? - Shipping & Delivery

All online orders are processed within 12 hours and shipped from:

New York warehouse for orders from USA or Canada

Global warehouse for orders from the rest of the world

Q. What is the shipping cost? - Shipping & Delivery

The cost of shipping is based on the total weight of the product and location. When you shop on www.qqstudio.sg all prices quoted include doorstep delivery.

Q. Do I have to pay Duties & Taxes? - Shipping & Delivery

All buyers are responsible for local duties and taxes according to your country law such as Singapore Goods & Service Tax.

Q. Can I split my order between few different delivery addresses? - Shipping & Delivery

Yes, separate shipping can be arranged. Only the first delivery address is free of charge; a surcharge will be applicable for subsequent delivery locations.

Q. Can I make a sample request? - Sample Request

As a manufacturer, we are happy to provide you with up to 3 free samples by normal mail. You can:
1) Submit your sample request online at
2) Email to sales@qqstudio.sg with information of company, model code, size and color preference.
3) Self-collection only by appointment to ensure our local sales office do have the sample stock you are looking for.

Note: In the event of out of stock of the exact model requested, we may then arrange for a similar size/color/material sample stock for your reference. Only confirmed project samples are delivered by courier while sample requests are delivered by local SINGPOST.

Q. What kind of Customization service and the minimum order quantity? - Customisation

As a manufacturer, here are several ways we can serve your customization needs:

Custom print artwork on stock pouches from 500pcs

Custom label with artwork printed labels from 1000pcs

Custom made to order design of pouch from 2000pcs

*Artwork to be provided by client.

Q. Do you offer any Custom design service? - Customisation

We have in-house designers ready to work on your existing or brand new designs to go along with your pouches. Email sales@qqstudio.sg for a request quote with your contact information and any reference design (if any).

Q. How is printing done on Custom print pouch? - Customisation

Custom Printing technology on stock pouches allow up to 2 color printing on both sides. The limitations of this production is that artwork can only be printed within a small print area and the artwork cannot be too complicated. Click on Custom Print Guideline for more detailed information.

Q. How is production done on Custom made pouch? - Customisation

Custom made pouches can be a full prints of up to 9 colors. You can also choose to have additional features like hang holes, die-cut handles, round edges, shaped designs, display windows or spout openings. Click on Custom Made Guideline for more detailed information.

Q. What is the artwork format you accept for custom printing jobs? - Artwork Guidelines

Artwork formats accepted in AI/.psd/.pdf with a minimum resolution of 300dpi and all texts are outlined.

Q. What is the charge for file conversion for artwork from other formats? - Artwork Guidelines

Depending on the artwork file submitted and the number of hours required, the file conversion charge may range from $50-$300.

Q. Can I make amendments to the digital mock up for Custom projects? - Artwork Guidelines

We allow up to a maximum of 3 revisions. Additional revision will be chargeable from $50-$120 each amendment.

Q. Can I still make changes after artwork/sample approval? - Artwork Guidelines

Yes you can. You will need to pay $50 adjustment surcharge for additional amendment after artwork/sample approved.